Privacy Policy

1. Introduction

360REV ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the 360REV platform and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

360REV is operated from 15511 St Hwy 71 West Ste 110-383, Bee Cave, TX 78738. If you have questions about this policy, please contact us using the information provided at the end of this document.

2. Information We Collect

We collect information in the following categories:

• Account Information: Name, email address, phone number, company name, and billing address provided during registration.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, timestamps, and device/browser information.
• Communication Data: Records of communications processed through the platform, including call logs, chat transcripts, and email metadata.
• Technical Data: IP address, browser type, operating system, and other technical identifiers collected automatically.
• Payment Data: Billing information processed through our third-party payment provider. We do not store full credit card numbers on our servers.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to improve the Service
• Detect, prevent, and address security incidents and fraud
• Comply with legal obligations
• Power AI-driven features within the platform using anonymized and aggregated data

4. Data Storage and Security

Your data is stored on secure, encrypted cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, regular security audits, and role-based access controls. While no system is completely secure, we take reasonable measures to protect your data from unauthorized access, alteration, or destruction.

Data is primarily stored in data centers located in the United States. If data is transferred internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Service (hosting, payment processing, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
• With Your Consent: When you explicitly authorize sharing with a specific third party.

6. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes, including direct marketing.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

California Residents (CCPA): You have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise any of these rights, contact us at legal@360rev.com.

7. Cookie Policy

We use cookies and similar tracking technologies to operate and improve the Service:

• Essential Cookies: Required for the Service to function, including authentication and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the Service. You can opt out of analytics cookies through the cookie consent banner.

You can manage cookie preferences through your browser settings or the cookie consent banner displayed when you first visit the platform.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 90 days to allow for reactivation, after which it is permanently deleted. Certain data may be retained longer where required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as an in-app notification or email). Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

360REV
15511 St Hwy 71 West Ste 110-383
Bee Cave, TX 78738
Email: legal@360rev.com

Data Protection Contact: Kitch Tilo
For data protection inquiries, including requests from the EU, please contact our Data Protection representative at the address above or email legal@360rev.com.